Understand our booking cancellation terms and refund policies
When you book a stay for your pet, you're securing a spot at the hotel. We understand plans can change, which is why we offer flexible cancellation options. The refund amount depends on how far in advance you cancel.
Cancel 48+ hours before check-in
Cancel your booking at least 48 hours before your scheduled check-in time to receive a full refund. The full amount will be returned to your original payment method.
Cancel 24-48 hours before check-in
If you cancel between 24 and 48 hours before check-in, you'll receive a 50% refund. This helps cover the hotel's preparation costs.
Cancel less than 24 hours before check-in
Cancellations made less than 24 hours before check-in are not eligible for a refund. The hotel has already reserved the spot for your pet.
If a hotel owner cancels your booking, you will always receive a 100% full refund, regardless of when the cancellation occurs. We will notify you immediately via email and help you find alternative accommodation if needed.